FAQs
Answers before you begin.
If your question is not covered here, contact us and a member of the clinical team will respond.
Getting started
No referral is required to complete an assessment. If a specialist referral becomes appropriate, your practitioner will arrange it.
Consultations are conducted via telehealth with Australian-registered practitioners, and pathology is collected at centres across Australia.
The online intake takes most people 10 to 15 minutes. Pathology and your first consultation are generally arranged within the following two weeks.
Testing & results
Some panels require fasting. Your request form and pre-test instructions will specify exactly what is required.
Most results return within a few business days, after which a review consultation is scheduled to discuss them.
Yes. With your consent, results can be shared with your regular GP so your records remain complete.
Care & costs
No. You can stop at any stage, and an assessment does not commit you to any program.
No. If treatment is not clinically appropriate, we will say so and discuss the alternatives available to you.
The cost of each stage, including pathology, is set out before that stage proceeds.
Privacy
Your health information is managed in line with Australian privacy and health records legislation and is only shared with your consent.
Yes. Consultations are private and records are held securely.
Begin
Start with an assessment.
A structured intake, reviewed by an Australian practitioner, with a clear explanation of what comes next.